Helpful Tips and Information

  1. Basic information about the equipment like make, model, and a description of the problem are very helpful.
  2. We will need a proper address for the location of the equipment and where to send invoices.
  3. Our trip charges are based on a zone system related to milage.  We are a small company with only one location, unfortunately we can not be close to all our wonderful customers so some of our trip charges maybe expensive.
  4. If our tech has to wait for authorization to complete the repairs we will charge for that time.
  5. If our tech has to make a return trip because authorization for the repairs could not be obtained while he was on site addtional trip charges will apply.
  6. We do not provide fee estimates.  This is not a plausible practice for our industry.

Service Department

Payment Methods

Work Order Process

For Service Please call the office

614-451-GATE (4283) or 740-494-4200

  1. We will collect information regarding the service required.
  2. The information is sent to our technician Doug Bell
  3. Doug will call you back when he is available to get more details about the problem.  It is very common for Doug to be able to help clients resolve the problem over the phone.
  4. If a service call is needed your facility will be added to the service schedule.
  5. Doug will visit your site, evaluate the problem and typically make the necessary repairs.  We try to stock the commonly needed parts for the products we install.
  6. We will send you and invoice for the time and material required to make the repairs.

> CHECK

We typically send an invoice one to two weeks after service is complete.

> PAYPAL

We do not except credit cards over the phone.  We will email a PayPal invoice to the email of your choice.  This email provides a link to the PayPal invoice which can be paid with the credit card of your choice.  A 3% convience fee does apply.

 A PAYPAL ACCOUNT IS NOT REQUIRED!